Privacy Policy

Last updated: 5/13/26

Quick Digitals respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect customer information, submitted materials, and digitized files.

By using Quick Digitals services, visiting our website, dropping off an order, shipping an order, submitting materials, or communicating with us, you agree to this Privacy Policy.

For purposes of this Privacy Policy, “Quick Digitals,” “Quick VHS to DVD,” “we,” “us,” and “our” refer to Quick Digitals, Quick VHS to DVD, and our owners, employees, contractors, representatives, agents, and service providers.

“You” and “customer” refer to the person, group, company, organization, representative, or other party who contacts us, drops off, ships, sends, brings, pays for, or authorizes an order.

“Order” refers to any tapes, DVDs, CDs, audio cassettes, photo slides, digital media, storage devices, files, documents, packaging, or other materials submitted to Quick Digitals for digitizing, transfer, repair, conversion, scanning, copying, storage, cloud delivery, or any related service.

1. Information We Collect

We collect only the information reasonably needed to process, complete, communicate about, deliver, and support your order.

For local drop-off orders, we may collect information such as:

  • Your name
  • Your phone number
  • Your email address, if provided
  • Order details
  • Payment information
  • Signature or written order authorization
  • Notes related to your order or service request

For mail-in or shipping orders, we may collect information such as:

  • Your name
  • Your phone number
  • Your email address
  • Your return shipping address
  • Order details
  • Shipping and tracking information
  • Payment information
  • Notes related to your order or service request

We may also collect information you voluntarily provide when contacting us by phone, text message, email, website form, Yelp, Google, social media, or any other communication method.

2. How We Use Customer Information

We use customer information for business purposes related to your order and our services.

This may include:

  • Creating and managing your order
  • Contacting you about your order
  • Confirming order details
  • Processing payment
  • Arranging pickup or return shipping
  • Sending cloud download links or digital file access
  • Providing customer support
  • Resolving problems or questions
  • Maintaining business records
  • Complying with legal, tax, accounting, or safety obligations

We do not use your personal information to send marketing emails, newsletters, promotions, or advertising campaigns unless you specifically request or agree to receive that type of communication.

3. We Do Not Sell Customer Information

Quick Digitals does not sell customer personal information.

We do not sell your name, phone number, email address, shipping address, order details, videos, audio recordings, photos, slides, digital files, or other customer materials to third parties.

4. Privacy of Customer Videos, Audio, Images, and Files

Customer-submitted tapes, videos, audio recordings, photos, slides, discs, and digital files may contain private, personal, family, business, or sensitive content. We treat customer materials with care and respect.

We do not share your videos, audio recordings, images, or digitized files with the public.

We do not post your videos, audio recordings, images, or digitized files online without permission.

We do not use your personal videos, audio recordings, images, or digitized files for marketing unless you specifically authorize us to do so.

5. Do We Watch Your Tapes?

We do not sit and watch entire customer tapes for entertainment or personal purposes.

However, in order to perform the service properly, we must monitor, check, and review portions of the transfer process. This is necessary to make sure the tape is playing correctly, the audio is working, the video is transferring, and the final file was completed properly.

There may be minutes or even hours of a tape that we do not see. However, we may view or listen to portions of the content during setup, playback, transfer, quality checking, repair, troubleshooting, file review, audio review, image review, and final order verification.

Before completing an order, we may review videos, audio recordings, images, or transferred files to confirm that the transfer was completed, the file opens properly, the audio and video are present when applicable, and the order is ready for delivery.

This review is part of our quality control process and is performed only for service-related purposes.

6. Sharing Files With the Customer or Authorized Recipients

We normally provide completed files, download links, USB drives, DVDs, or other deliverables to the customer who placed the order or to the contact information provided with the order.

If the customer asks us to send files or a download link to another person, such as a family member, friend, coworker, company representative, or other recipient, we may do so based on the customer’s request.

For example, if we send a download link to the customer’s email address and the customer replies asking us to also send the files to another email address, we may treat that request as authorization to share the files with that recipient.

Quick Digitals is not responsible for what an authorized recipient does with the files after the customer authorizes us to share them.

You are responsible for making sure any person you ask us to share files with is authorized to receive them.

7. Temporary Backup Copies

Quick Digitals may temporarily keep backup copies of digitized files after an order is completed.

We do this because customers sometimes lose USB drives, misplace DVDs, delete files, lose download links, experience computer problems, or need another copy after pickup or delivery.

Unless otherwise requested, we may keep backup copies of digitized files for up to 90 days after order completion.

These backup copies are kept as a courtesy and are not guaranteed permanent storage.

After the backup period, files may be deleted from our systems, storage drives, cloud accounts, or backup locations without further notice.

If you do not want Quick Digitals to keep a temporary backup copy of your digitized files, please tell us in writing. If requested, we will delete the backup or avoid saving a backup when reasonably possible.

Once files are delivered to you, you are responsible for downloading, saving, copying, and backing up your own files.

8. Customer Responsibility for Backups

After your files are delivered, you are responsible for keeping your own backups.

We recommend saving your files in more than one place, such as:

  • A computer
  • A USB drive
  • An external hard drive
  • Cloud storage
  • Another trusted backup location

Quick Digitals is not responsible for files lost after delivery, download, pickup, shipping, or customer transfer.

9. Cloud Download Links and Online File Access

If your order includes cloud download or online file delivery, we may upload your files to a cloud storage or file delivery platform.

Cloud links are temporary unless otherwise stated.

Anyone with access to the link may be able to view or download the files, depending on how the link is created or shared.

You are responsible for keeping your download link private and only sharing it with people you trust.

We may remove files from cloud storage after the order is completed, after the download period ends, after the backup period ends, or when storage space needs to be cleared.

10. Payment Information

Payments may be processed through third-party payment processors, such as Square, credit card processors, banks, or other payment services.

We may collect payment-related information needed to complete a transaction, but we do not intentionally store full credit card numbers on our website.

Payment processors may collect and process payment information according to their own privacy policies and terms.

11. Shipping Information

If you ship materials to us or ask us to ship materials back to you, we may use your name, address, phone number, email address, tracking information, or other shipping details to process the shipment.

Shipping carriers and delivery services may collect and process shipping information according to their own privacy policies and terms.

Quick Digitals is not responsible for the privacy practices, delivery practices, delays, loss, theft, damage, or errors of shipping carriers or delivery services.

12. Service Providers and Third Parties

We may use third-party service providers to help operate our business, website, payment processing, file delivery, cloud storage, communication, analytics, security, hosting, email, shipping, or other services.

These service providers may process limited information as needed to provide their services.

Examples may include:

  • Website hosting providers
  • Email providers
  • Payment processors
  • Shipping carriers
  • Cloud storage providers
  • Website analytics tools
  • Security or spam prevention tools
  • Website plugins and software providers

We do not authorize these service providers to use customer information for unrelated marketing or resale purposes.

13. Website Cookies, Analytics, and Tracking

Our website may use cookies, analytics tools, security tools, plugins, hosting technologies, or similar systems to operate the website, improve performance, understand website traffic, prevent spam, improve security, or support website functionality.

These tools may collect information such as browser type, device type, pages visited, approximate location, referring websites, IP address, and website usage information.

We may use tools such as Google Analytics, Google Search Console, Google Site Kit, WordPress plugins, security plugins, caching plugins, hosting tools, or similar services.

Your browser may allow you to block or delete cookies. If you block cookies, some website features may not work properly.

14. Website Hosting and Plugin Providers

Our website may be hosted, protected, cached, analyzed, or supported by third-party hosting companies, software platforms, plugins, security tools, analytics tools, and other service providers.

These providers may collect or process technical information according to their own privacy policies and terms.

Quick Digitals is not responsible for the privacy practices of third-party websites, hosting companies, plugins, analytics providers, social networks, review platforms, payment processors, or shipping carriers.

15. Reviews, Yelp, Google, and Third-Party Websites

Our website may link to third-party websites or profiles, such as Yelp, Google, Google Maps, social media platforms, review websites, payment services, shipping services, or other external websites.

If you click a third-party link, you are leaving our website and are subject to that third party’s privacy policy, terms, cookies, tracking, and data practices.

Quick Digitals is not responsible for the privacy practices, content, security, or policies of third-party websites.

16. Third-Party Names, Logos, and Trademarks

Our website may display or reference third-party company names, brand names, logos, trademarks, service marks, or organization names, including examples of companies or organizations for which we have performed work, or as part of customer education, informational content, screenshots, reviews, or portfolio-style references.

All third-party names, logos, trademarks, and service marks are the property of their respective owners.

Use of third-party names, logos, or trademarks on our website does not imply sponsorship, endorsement, partnership, affiliation, approval, or recommendation by those companies or organizations unless expressly stated.

Quick Digitals is an independent business and is not affiliated with, endorsed by, sponsored by, or officially connected to any third-party company or organization whose name or logo may appear on this website.

If you are a trademark owner and believe your logo or trademark is being used improperly, please contact us and we will review the matter.

17. Security

We take reasonable steps to protect customer information, submitted materials, and digitized files. However, no system, website, storage device, email account, cloud service, payment system, or internet transmission is completely secure.

By using our services, you understand that there is always some risk when information or files are stored, transferred, uploaded, downloaded, emailed, shipped, or communicated electronically.

Quick Digitals cannot guarantee absolute security of any information, material, file, tape, image, recording, message, or download link.

18. Legal Requirements and Safety

We may disclose customer information, order information, submitted materials, or files if required by law, subpoena, court order, legal process, law enforcement request, government request, or if we believe disclosure is necessary to protect our rights, safety, business, property, customers, or others.

We may also disclose information or materials if we believe an order contains illegal content, threats, abuse, exploitation, stolen property, unlawful recordings, or other content that creates a legal, safety, or ethical concern.

19. Children’s Privacy

Our services are intended for customers who are legally able to place orders and submit materials for service.

We do not knowingly collect personal information from children through our website for marketing purposes.

If a parent or guardian believes a child has provided personal information to us without permission, please contact us so we can review the matter.

20. Data Retention

We may retain customer contact information, order records, invoices, payment records, messages, shipping records, and related business information as needed for business, legal, tax, accounting, customer service, dispute resolution, or recordkeeping purposes.

Digitized file backups may be kept for up to 90 days after order completion unless otherwise requested or unless a different arrangement is made.

Some records may be kept longer if required or allowed by law, accounting rules, tax requirements, business needs, fraud prevention, dispute resolution, or legal obligations.

21. Customer Requests

You may contact us to ask questions about your information, request correction of contact details, request deletion of temporary backup files, or ask about how your order information is handled.

We may need to verify your identity or confirm order details before responding to certain requests.

Some information may need to be retained for legal, tax, accounting, fraud prevention, dispute resolution, or business recordkeeping purposes.

22. California Privacy Notice

Quick Digitals is located in California and may serve customers in California and throughout the United States.

Depending on applicable law, California residents may have certain rights regarding personal information, such as requesting access, correction, or deletion of certain personal information.

We do not sell customer personal information.

If you are a California resident and have a privacy-related request, contact us using the contact information listed on our website.

23. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

When we update this Privacy Policy, we may revise the “Last updated” date at the top of the page.

The version posted on our website applies to website visitors and service users unless otherwise required by law or agreed in writing.

24. Contact

If you have questions about this Privacy Policy, your order, your files, or how your information is handled, contact Quick Digitals using the contact information listed on our website.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.